The CAPTIVATE  COLLECTIVE  BLOG

Thought Leadership and Best Practices in Customer Marketing and Advocacy

All Blog Posts

Strategy

5 PLG Campaigns for Customer Marketers That Will Drive Expansions

Practical, proven product-led growth strategies that help customer marketing, lifecycle, and advocacy teams influence real growth.
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Sara Cook
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Strategy

Captivate's Customer Program Portfolio Pyramid - A Visual Guide for CMAs

Your customer program portfolio isn’t a menu — it’s a power tool. When you balance it right, everything gets easier. Captivate's Customer Program Portfolio Visual.
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Shelley Brewer
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Strategy

The Email That’ll Get Your Boss to Say “Yes” to CAP Certification

Take your career to the next level, by proving the ROI of advocacy programs, strengthen operational execution, and get manager support for professional growth.
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Sara Cook
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Strategy

From Recruits to Brand Champs: The Power of Advocacy Program Branding

Discover the essential elements of a successful advocacy brand and how they foster loyalty and growth. You'll also find a worksheet template to conduct your own brand audit.
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Shelley Brewer
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Best Practices

Engagement Campaigns That Stick: Proven Ways to Create Memorable Experiences That Drive Results

Brands are constantly vying for our trust and attention. But it’s the ones that offer lasting and memorable experiences that truly “captivate” our attention. And advocate engagement campaigns are no exception.
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Captivate Collective
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Strategy

From Superfans to Advocates: How to Find and Nurture Your Brand's Biggest Supporters

Learn how to identify, engage, and empower your most loyal customers—your superfans—to become powerful brand advocates, along with practical strategies to turn enthusiasm into lasting advocacy that drives real business results.
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Jessica Mitchell
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Best Practices

Influitive Migration: Best Practices for a Smooth Transition

Discover best practices for a successful Influitive migration, with expert tips to streamline transitions, boost engagement, and retain customer trust.
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Shelley Brewer
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Best Practices

Measuring Advocacy Success: How Customer-Led Marketing Efforts Benefit the Bottom Line

The importance of generating and measuring business impact with customer advocacy.
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Deena Zenyk
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Best Practices

What is Customer Advocacy? Transforming Customers into Cheerleaders

Championing customers to drive business growth is at the core as we seek to clearly define customer advocacy.
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Shelley Brewer
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