CAP Certification

Ditch lonely, lifeless learning.
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‍Elevating your customer marketing and advocacy skill set shouldn’t be boring. With plenty of real-world stories, relevant examples, and ready-to-use ideas delivered in lively group sessions, our CAP Certification series is for passionate professionals who prefer collaborative peer learning over draining, pre-recorded courses and self-guided reading assignments.

LIVE

CAP Cert is never pre-recorded. We offer live, cohort learning full of impromptu conversations, peer sharing and a splash of entertainment.

PRACTICAL

We focus on actionable learning and contemporary methods supported by real-world examples. Attendees leave empowered to take immediate action in their own practice.

VETTED

CAP Cert instructors are industry-vetted experts with real-world experience, ensuring they not only talk the talk, but have also walked the walk.

So glad I decided to take this course. I think it might save my career at some point in the future. :)

Kim Orr

Customer Engagement
Manager at SAP Concur

I appreciated how step-by-step and clear the material was. Everything tied in to the previous material so it had a sequence to it that made it easier to take in.

Kathleen
Fava

Customer Advocacy
Practitioner

Great course and I highly recommend for anyone, no matter how many years of experience you have.

Wendy
Wolfgram

Customer Marketing Director

Advocacy Maturity

The CAP Certification series helps advocacy-minded practitioners expand their remit with the latest strategies and best practices.

Taken fresh from Captivate’s boundary-pushing consulting work with some of the world’s biggest and most exciting brands, each CAP Certification module addresses three key indicators for advocacy maturity as outlined in Captivate Collective’s Advocacy Maturity Model.

Business Impact Module

Learn how customer advocacy maturity directly benefits your business, and how to communicate those benefits to your stakeholders

Advocacy Outcomes: Explore how to identify and report the value of advocacy outcomes into your organization, a crucial skill for customer marketers aiming to demonstrate the power of advocacy.
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Advocacy Portfolio Brand: Learn how to craft a program brand identity - both visually and through foundational messaging - that resonates with your members, reflecting who they aspire to be through their connection with your company.
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Internal Alignment: Uncover how to raise awareness by actively identifying and reporting on cross-departmental program goals, growing your program profile until coworkers from across the business are knocking on your door.

Program Execution Module

Explore foundational strategies and core practices for building or improving your advocacy program.

Budget: Learn how to track and evaluate your program’s impact by comparing what you spend with the value you generate for the business.
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Technology: From existing tools and channels to dedicated platforms, we explore how to evaluate tools to support your advocacy program strategy.
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Resourcing: Gain insight into how resourcing and business value go hand-in-hand as we discuss how customer advocacy team roles align with the outcomes advocacy can drive for the business.

Advocate Experience Module

This module delves into foundational strategies for building or enhancing your advocacy program, with a specific focus on enhancing program operations.

‍Relevance: The success of most customer advocacy strategies hinges on relevance . Even the best content, opportunity, or experience only works when delivered to the right person at the right time.
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Benefits: Explore the key levers and incentive structures used to motivate your target audience, intrinsically and extrinsically.
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‍Engagement: Advocate activation is the fruit of all your labors. Learn how to orchestrate advocate activation based on persona and tenure.‍

upcoming cap certification modules

CAP Certification: Program Execution

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December 3, 2024 9:00 AM

Virtual Class

This certification course will equip you with innovative and practical ideas to set your work apart from standard approaches to customer engagement in a rapidly evolving profession.

Details